Refund policy

Refund & Return Policy

At Glow & Grow, we want you to feel confident when you shop with us. If there is an issue with your order, we're here to help.

Returns

We accept returns within 30 days of delivery. To be eligible for a return, the item must be:

  • Unworn and unused

  • Unwashed

  • In its original condition

  • Free from stains, odors, or damage

  • Returned with the original packaging when possible

Items that have been worn, washed, altered, or damaged after delivery may not qualify for a return.

Damaged or Incorrect Items

Please contact us as soon as possible if you receive an item that is damaged, defective, or different from what you ordered.

Send us your order number and clear photos of the item so we can review the issue and determine the best solution.

If the item is confirmed to be damaged or incorrect due to our error, we will work with you to provide a replacement or appropriate resolution.

Exchanges

If you need a different size, please contact us within 30 days of delivery. Exchanges are subject to product availability.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow your payment provider additional time to process the refund and return the funds to your account.

Return Shipping

Unless the item is defective, damaged, or incorrect due to our error, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return is due to an error on our part.

Non-Returnable Items

For hygiene and product-quality reasons, certain items may not be eligible for return. Personalized or customized products may also be non-returnable unless they arrive damaged or defective.

How to Request a Return

To request a return, please contact us through our Contact page with:

  • Your order number

  • The reason for the return

  • Photos of the item, if applicable

Please do not send an item back without contacting us first.

Questions

If you have questions about our Refund & Return Policy, please contact Glow & Grow Customer Support through our Contact page.

Glow & Grow reserves the right to update this policy when necessary. Please review this page for the most current policy.